- RETURNS: If you changed your mind about an item you ordered, you may return most new, unopened items within 30 days from order date for a full refund. Customer is responsible for all return shipping costs. All returns require pre-approval prior to shipping back as some items will not be eligible for return. Email [email protected] with your order number for approval.
- REFUNDS: You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
- WRONG ITEM / MISSING ITEM: If you received an item in error, or are missing an item, please contact [email protected] right away and we will help solve the issue.
- We ship to the U.S. and Canada via UPS, FedEx or USPS Priority Mail.
- We want to get your order to you as quick as possible: All orders will usually ship within 24 hours of purchase Monday- Friday. If for some reason shipping will be delayed you will be contacted by email. Your invoice and tracking info will be emailed to you after your order has been received and then shipped
- Shipping Carrier Selection: When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. From time to time, we may choose a carrier different from the one you chose at check-out based upon the fee you paid. All selected carriers will have tracking ability and you will receive the information via email. This often happens in the event that FedEx is chosen and the order is being send to a pre-approved residence. If for some reason you must have your item shipped specifically from a certain carrier, please note in your order or email us [email protected]
- Shipping Estimations: Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Also please note that if you receive a shipping fee that is very high, we will refund the difference.
- International Orders: We are happy to ship internationally. If you are looking to place an order anywhere else in the world please contact us at [email protected] with your mailing address and items you'd like to order and we will give you the best available shipping rates and invoice you.
- Local Pick-Up: Pick up for in-state orders can be arranged. Pick-up availability is usually within 24 hours and will be conformed via email. Pick-up address is: Havertown Electric Tattoo 30 W Eagle Road Havertown, PA 19083 *(please note this is not our office or warehouse)
- Professionals Only: We are a tattooer owned company, who sells only to professional tattooers. In general we frown upon shipping to residences unless customer's professional status is verifed through shop website or by sending a copy of your license. You may be asked for additional information before orders are fulfilled. Orders that cannot be verified will be cancelled and refunded.
- Lost Packages: Keystone Tattoo Supply is not responsible for lost or stolen packages. If you are missing your order, please follow up with the carrier and submit a claim. All orders are sent with tracking info based upon the address you provide. Please ensure the address is a safe place to receive packages as we will not replace stolen orders.